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If you're experiencing a problem with one of our products, please fill out and submit the following service request form. You may also want to check out some known problems. For suggestions, or requests for improvements, please use our suggestion form. |
Service Request Form
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When you submit your service request report, it will be entered into our database for tracking purposes. Periodically we will post notices regarding service requests reported by our customers in the Known Problems section of this page, and tips or workarounds on the FAQ page. Please be as specific as possible when describing the problem.
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Known Problems
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The following is a list of some known problems with our products / services; we are working to correct them A.S.A.P.
- After sending a MMS message even though it indicates 100% complete; the "waiting for response" indication is showing for the message. This is due to the fact that the third of three transactions acknowledging receipt of the message is not sent back to the cell-phone. This is true of not only this Plug-In but also of the SMIL(e) gateway, Humpa's Picture Server and other alternate MMS gateway's as well.
- There were two characters dropped from line 27 in the mmsdecoder.php file which was reported by several users. Thanks I have corrected that and the the download file should now be correct.
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